Privacy Policy
Last updated: [Insert date]
This Privacy Policy explains how Truckers Market Ltd ("Truckers Market", "we", "us", "our") collects, uses, shares, and protects personal data when you use our website, platform, applications, and services (together, the "Platform").
Truckers Market is a UK-based digital marketplace connecting professional HGV drivers with employers, operators, and logistics businesses. We are committed to protecting your privacy and handling your data transparently, lawfully, and securely in accordance with UK data-protection law.
1. Who We Are (Data Controller)
Truckers Market Ltd is the data controller responsible for your personal data.
Registered office: Truckers Market Ltd, 128 City Road, London, EC1V 2NX, United Kingdom
Email: privacy@truckersmarket.co.uk
2. Scope of This Policy
- Visitors to our website
- Registered drivers
- Employers and recruiters
- Prospective users
- Anyone who contacts us or interacts with the Platform
It does not apply to third-party websites, services, or platforms that may be linked from Truckers Market.
3. Personal Data We Collect
3.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Address or region
- Date of birth (where required for compliance)
- Driving licence details (e.g. licence type, expiry, endorsements)
- CPC, qualification, and certification details
- Work history and availability
- Pay expectations and preferences
- Bank or payment details (where applicable)
- Account login details
- Communications you send to us
3.2 Driver-Specific Data
- HGV licence category and experience
- Compliance documents (e.g. right-to-work confirmation)
- Availability and shift preferences
- Ratings, reviews, or feedback (where enabled)
3.3 Employer-Specific Data
- Business name and trading details
- Contact person details
- Billing and invoicing information
- Vacancy and job-posting information
3.4 Automatically Collected Data
- IP address
- Device type and browser
- Operating system
- Pages visited and interactions
- Date and time of access
- Cookies and similar technologies
4. How We Use Your Personal Data
- To create and manage user accounts
- To verify identity, licences, and compliance
- To match drivers with employers
- To facilitate bookings, engagements, and payments
- To communicate with you about the Platform
- To provide customer support
- To improve and optimise our services
- To monitor platform performance and prevent misuse
- To comply with legal and regulatory obligations
5. Lawful Bases for Processing
- Contract – where processing is necessary to provide the Platform and related services
- Legitimate interests – to operate, improve, and secure the Platform
- Legal obligation – to comply with UK laws and regulations
- Consent – where you have given clear permission (e.g. marketing communications)
You may withdraw consent at any time where consent is the lawful basis.
6. Sharing Your Data
- Employers (for driver matching and engagement)
- Drivers (where relevant to a placement)
- Service providers (e.g. hosting, analytics, payments, communications)
- Professional advisers (legal, accounting, compliance)
- Regulators or authorities where required by law
We do not sell personal data to third parties.
7. Data Storage and Security
- Secure hosting environments
- Access controls and authentication
- Encryption where appropriate
- Regular security reviews
While we take reasonable steps to protect your data, no system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal data only for as long as necessary to provide the Platform, meet legal, accounting, or regulatory requirements, resolve disputes, and enforce our agreements.
Retention periods vary depending on the type of data and purpose of processing.
9. Cookies and Tracking Technologies
We use cookies and similar technologies as part of the normal operation of the Platform.
Cookies are small text files stored on your device that help us:
- Enable core website functionality
- Remember user preferences
- Secure accounts and sessions
- Analyse usage and performance
- Improve user experience
Types of Cookies We Use
- Strictly necessary cookies – required for the Platform to function properly
- Functional cookies – remember your preferences and settings
- Analytics cookies – help us understand how users interact with the Platform
We do not use cookies to sell personal data or to profile users for third-party advertising.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect Platform functionality.
10. Marketing Communications
We may send service-related communications that are necessary for account operation.
We will only send marketing communications where permitted by law. You can opt out at any time using an unsubscribe link (where provided) or by contacting us.
11. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure ("right to be forgotten")
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact privacy@truckersmarket.co.uk.
12. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
13. Children’s Data
Truckers Market is not intended for individuals under 18. We do not knowingly collect data from children.
14. Data Ethics and Fair Use of Data
Truckers Market was founded on the principle that data should be used fairly, transparently, and for the benefit of users.
- Using personal data only where it creates genuine value for drivers and employers
- Avoiding exploitative data practices
- Not using driver data to suppress pay, limit opportunity, or disadvantage individuals
- Being transparent about how matching, visibility, and engagement work on the Platform
Where automated tools or ranking systems are used, they are designed to support fairness and efficiency rather than replace human judgement.
15. Alignment With Our Platform Terms
This Privacy Policy should be read alongside:
If there is any conflict between this Privacy Policy and the contractual terms, the relevant Terms of Service will take precedence in respect of contractual matters.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and material changes may be notified to you directly.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Email: privacy@truckersmarket.co.uk